Frequently Asked Questions
General home cleaning
All you need to do is fill in the booking form and you’ll get a quote instantly. Our system will use the number of bedrooms and bathrooms to estimate the size of your home and then calculate how much time is need to give you a thorough and high quality clean.
If you need anything else done in addition to general home cleaning, then just choose from our extras. All extra have flat rate prices and are shown on the booking page.
When you book a cleaning service with Simply Spotless, you will get a thorough clean of your whole home, including your kitchen, bathrooms, bedrooms, and living areas.
Our cleaners follow a checklist system to ensure that all the areas of your home are properly clean. To see the full checklist, just scroll down.
We also offer extras that you can add to your cleaning service, including:
- Deep/initial cleaning (extra time to scrub mould, soap scum build up, or a build up of dust or mineral deposits)
- Oven cleaning (interior of oven plus the trays)
- Fridge interior
- Window cleaning
- Balcony cleaning (can be applied to a deck or patio as well)
- Changing bedsheets
- Carpet steam cleaning
If you have specific requirements that you are concerned about, please feel free to let the cleaners know and they will be happy to oblige.
No, you don’t. Our cleaners will provide all of the cleaning products and equipment necessary for your service.
However, if you would prefer for the cleaners to use your equipment or products, then they would be perfectly happy to do so.
If you book a regular weekly, fortnightly, or monthly clean and add the ‘deep clean’ extra, then that extra will only be applied to your first booking.
Subsequent recurring bookings will not include the deep clean extra and will only be booked as general cleans.
Simply fill in the booking form so we can calculate how much time is needed. Then enter your card details and click book. We’ll match you with an experienced, professional cleaner, and then send you an email to confirm your booking.
No, carpet steam cleaning machines are not really designed to remove stains.
While carpet steam cleaning can remove light, superficial stains that have recently been added to the carpet, it is not the purpose of carpet steam cleaning and we do not guarantee the removal of any stains.
The purpose of carpet steam cleaning is to improve the hygiene of the carpet. Carpet steam cleaning machines use steam to extract dust, pollen, dander, and other allergens.
The process of carpet steam cleaning will not leave your carpet wet. They should be completely dry within a short period of time.
An ‘area’ is any carpeted area up to 10 square meters in size. An area can be a bedroom, dining area, living area, hallway, staircase, foyer, landing, walk-in robe, and so on.
If an ‘area’ (e.g. bedroom, living/dinnig, etc.) is larger than 10 square meters, then please consider that section 2 ‘areas’. For example, if your living/dining area is a combined open space and is 12 square meters then please book 2 areas for this section.
As another example, if you have 1 bedroom that is 11 meters squared, 2 bedrooms smaller than 10 meters square, a hallway, and a combined living/dining area that is 13 meters square, you will need to book 7 areas:
– large bedroom (2 areas)
– 2 regular bedrooms (2 areas)
– hallway (1 area)
– living/dining (2 areas)
That depends on the size of your home! Our system will estimate the amount of time needed by using the number of bedrooms and bathrooms to estimate the size of your home. If you add any extras then that will also add time to your job.
The time estimate are not shown when you make a booking online. This estimate of the total number of work hours needed is used for administration purposes only and can be provided on request.
Please note, the duration is an estimate of the maximum amount of time allowed. Some cleaners are more skilled, experienced, and efficient, and will, consequently, be able to complete our checklists in less time than estimated. This does not entitle you to a refund as you are paying for a checklist to be completed.
The minimum callout fee covers up to 2 hours of labour. Under no circumstances will be charge less than the equivalent of 2 hours of labour.
That depends on which of our cleaners are available in your area at the time and day you’ve requested the service to take place. For bigger jobs, it’s usually two people, but for smaller jobs it may just be one person.
Yes, that’s the plan. There are occasionally circumstances where we may change your cleaning team – like if they move or their performance is not satisfactory. So long as you’re happy with your cleaners, they will be yours for as long as possible.
We use a checklist system and a rating system to ensure that you always receive a high quality clean.
Cleaners have to follow a set checklist for general home cleaning services. After the cleaning service is complete, we’ll send you an email so you can rate the quality of your service and provide feedback to the cleaners.
The cleaners will use your feedback to ensure that you always get the service you expect. If you’re not completely satisfied after 3 cleans, we’ll send you new cleaners or let you cancel for free.
No, you don’t! Many of our clients choose to leave a key for the cleaner so they can take advantage of their free time.
Our cleaners are background checked, so you’re in safe hands.
When you make a booking, you will be required to enter your card details, which are stored in a secure, encrypted format (even we can’t see them!). Payments are only processed after your cleaning service has been completed.
We use a checklist system and a rating system to ensure that you always receive a high quality clean.
Cleaners have to follow a set checklist for general home cleaning services. After the cleaning service is complete, we’ll send you an email so you can rate the quality of your service and provide feedback to the cleaners.
The cleaners will use your feedback to ensure that you always get the service you expect. If you’re not completely satisfied after 3 cleans, we’ll send you new cleaners or let you cancel for free.
End of lease cleaning
All you need to do is fill in the booking form and you’ll get a quote instantly. Our system will use the number of bedrooms and bathrooms to estimate the size of your home and then calculate how much time is need to give you a thorough and high quality clean.
If you need an end of lease clean, then make sure you select the end of lease/bond cleaning service type. Selecting this option will add more time to your job and tell the cleaners to do a few extra things that your agent or property manager will expect.
The standard end of lease/bond clean service includes:
- oven cleaning (including the trays),
- some time for window cleaning (including 1 set of sliding doors; if you need more time, the cleaners will advise on the day),
- cleaning inside of all cupboards and drawers,
- cleaning light fittings, skirting boards, range hood, extractor fans, and so on
Our online quotation system assumes that:
- You’ve entered the information correctly and followed the instructions
- You’ve not omitted any optional extras you may need
- Your home is in good condition
- Your property is comparable in size and layout to other properties with the same number of bedrooms and bathrooms
In 95% of cases, the quotations provided by our software are correct. However, if you omit information, your home is in a poorer condition than average, or your property is larger than the average property with the same number of bedrooms and bathrooms, then your service may require additional time.
If that is the case, then our professional cleaners will notify you on the day of your service and ask for approval of additional time. If they do this, please be aware that their intention is to ensure that you get your bond back. Our cleaners don’t work miracles and need sufficient time in order to complete the service properly.
No, carpet steam cleaning is not included as part of the standard bond cleaning service because not everyone needs it. If your rental property has carpet, then you may need steam cleaning if:
1.You have pets and/or young children
2. You’ve lived in a the property for a few years
3. Your agent has told you that you need it done
If you need it done, then you can add the carpet steam cleaning extra to your booking. Then select the number of rooms that need steam cleaning – make sure you count any staircases or hallways as a room or they won’t be included in your booking.
No, the residential carpet steam cleaning machines we use are not really designed to remove stains.
While residential carpet steam cleaning can remove light, superficial stains that have recently been added to the carpet, it is not the purpose of residential carpet steam cleaning and we do not guarantee the removal of any stains.
We also do not guarantee the removal of odours or pet hair embedded in carpet fibres. While we will attempt to do this, we cannot guarantee all odours or pet hair can be removed without causing damage to the carpet.
For carpets that are heavily soiled, stained, or have pet hairs embedded in them, we recommend that you contact a company that provides industrial carpet steam cleaning services. These companies may charge you for additional treatments that we do not offer.
The purpose of residential carpet steam cleaning is to improve the hygiene of the carpet. Residential carpet steam cleaning machines use steam to extract dust, pollen, dander, and other allergens.
The process of carpet steam cleaning should not leave your carpet wet. They should be able to completely dry within a short period of time.
An ‘area’ is any carpeted area up to 10 square meters in size. An area can be a bedroom, dining area, living area, hallway, staircase, foyer, landing, walk-in robe, and so on.
If an ‘area’ (e.g. bedroom, living/dinnig, etc.) is larger than 10 square meters, then please consider that section 2 ‘areas’. For example, if your living/dining area is a combined open space and is 12 square meters then please book 2 areas for this section.
As another example, if you have 1 bedroom that is 11 meters squared, 2 bedrooms smaller than 10 meters square, a hallway, and a combined living/dining area that is 13 meters square, you will need to book 7 areas:
– large bedroom (2 areas)
– 2 regular bedrooms (2 areas)
– hallway (1 area)
– living/dining (2 areas)
If you’ve had pets in your rental property, then your agents will expect you to have a pest control service completed to ensure that there are no fleas in the property.
We offer a flea fumigation pest control treatment that you can add as an optional extra to your service. This will be completed by our service partner the day after your cleaning service. The pest control technician can provide you with a certificate to show your property manager.
Simply fill in the booking form so we can calculate how much time is needed. Then enter your card details and click book. We’ll match you with an experienced, professional cleaner, and then send you an email to confirm your booking.
Bond cleans take a minimum of 6 hours of labour, but the total time needed depends on the size of your home, what extras you add, and the relative condition of the property.
If two cleaners attend the job then it will take half the amount of time because they will split the labour hours.
Our system will calculate the amount of time needed by using the number of bedrooms and bathrooms to estimate the size of your home. If you add any extras (like blinds or balcony cleaning) then that will also add time to your job.
The time estimate are not shown when you make a booking online. This estimate of the total number of work hours needed is used for administration purposes and can be provided on request.
That depends on which of our cleaners are available in your area at the time and day you’ve requested the service to take place. For bond cleaning it’s usually a minimum of 2 cleaners, which means it will take half the the time quoted.
Why half the time? Because the hours worked it divided by the number of people who attend the job. e.g. if you need 6 hours of cleaning, then 2 cleaners will do 3 hours each, which comes to a total of 6 hours of work.
No, you don’t! Many of our clients choose to leave a key for the cleaner so they can take advantage of their free time.
Alternatively, if you live within 5 minutes of your agent, you could leave the keys with them for the cleaners to pick up and then drop off after the job is done.
Our cleaners are background checked, so you’re in safe hands.
When you make a booking, you will be required to enter your card details, which are stored in a secure, encrypted format (even we can’t see them!). Payments are only processed after your end of lease cleaning service has been completed.
If your agent or property manager is not satisfied with the end of lease clean, then we’ll send the cleaners back to redo the job free of charge.
To be eligible for the bond back guarantee, you just need to tell us that there was a problem with the clean within 3 days of the job being completed.
As long as you let us know with 72 hour of the jobs completion, we’ll send the cleaners back to redo it free of charge.
Only checklist items you have booked will be re-cleaned free of charge. If you have omitted optional extras in your original booking, then these can be done for an additional fee.
For more information, please read our terms and conditions.